Replace your aging office phone system with a modern, flexible, cloud-hosted VoIP phone system designed for the way your business works today. Delaney Computer Services, Inc. provides business VoIP phone systems, cloud phone service, and managed phone support for companies in New Jersey, New York City, Northern New Jersey, Bergen County, Mahwah, and South Florida.
DCS helps businesses move away from outdated PBX phone systems and traditional carrier limitations by implementing cloud-based business phone systems that support office, remote, hybrid, and mobile employees.
Unlike basic VoIP providers that only sell phone service, DCS designs, installs, secures, and supports the complete communications environment. That includes your phones, users, call routing, voicemail, Microsoft 365 integration, network configuration, firewall rules, internet connectivity, structured cabling, and ongoing helpdesk support.
A modern cloud phone system gives your business more flexibility than a traditional PBX while reducing the need for expensive on-premises phone equipment. DCS helps companies modernize their phone service without creating unnecessary complexity for users or management.
Modern cloud phone systems for office, remote, hybrid, and mobile teams.
Installation and configuration for desk phones, conference phones, mobile apps, and softphones.
Professional call menus, schedules, ring groups, call queues, and routing rules based on how your business handles calls.
Voicemail-to-email, voicemail transcription, and notification options that help employees respond faster.
Planning and support for moving numbers away from legacy carriers or outdated PBX systems.
Support for user changes, phone replacements, voicemail updates, routing changes, troubleshooting, and system administration.
Configuration and rollout of AI call summaries, transcription, virtual receptionists, and meeting recaps available on platforms such as Vonage Business Communications and Crexendo NetSapiens.
Integration of cloud voice with Microsoft Teams, including Direct Routing using a supported business VoIP carrier for organizations standardized on Teams.
Cloud business phone platforms have changed substantially over the last few years. Leading providers such as Vonage Business Communications and Crexendo NetSapiens now embed artificial intelligence directly into the call, meeting, and voicemail experience. These capabilities are no longer reserved for enterprise contact centers. Many of the same features are now available to small and mid-sized businesses as part of a modern cloud phone system.
Depending on the platform and licensing selected, DCS can help your business take advantage of features that did not exist on traditional PBX systems and were not part of earlier-generation hosted VoIP services.
Not every business needs every AI feature. DCS helps evaluate which capabilities are relevant for your industry, team structure, and call volume, then aligns the platform and licensing accordingly. We also help establish reasonable policies around call recording, transcription storage, and data handling to keep your business aligned with applicable privacy and consent requirements.
DCS supports business VoIP and cloud phone systems for organizations across the New York Metro area, including New York City, Midtown Manhattan, Northern New Jersey, Bergen County, Mahwah, Rockland County, and the surrounding region. We also support clients through our South Florida presence.
Because DCS provides both Managed IT Services and VoIP support, your phone system does not sit in a silo. We can support the users, network, cybersecurity, Microsoft 365 environment, endpoint devices, and infrastructure that your business communications rely on every day.
Many businesses now rely on Microsoft 365 for email, collaboration, file sharing, meetings, and identity management. DCS can help align your VoIP phone system with your Microsoft 365 environment so users have a cleaner, more consistent communications experience.
Depending on the selected platform and licensing, this may include Microsoft Teams Phone integration, Teams Direct Routing using your business VoIP provider as the underlying carrier, calendar-aware workflows, presence synchronization, single sign-on, mobile calling options, and improved collaboration between phone, email, meetings, and messaging tools. For businesses already standardized on Teams for chat and video meetings, routing voice through Teams can reduce the number of applications employees need to manage day-to-day.
DCS also provides managed Microsoft 365 services and is a Microsoft 365 Cloud Solution Provider, which allows us to support both the phone system and the productivity environment around it.
Avoid finger-pointing between the phone vendor, internet provider, firewall vendor, cabling contractor, and IT support company.
We review the infrastructure that affects call quality before moving users to the new phone system.
We configure call flows, users, devices, voicemail, and routing around how your team actually works.
We help with user changes, voicemail updates, phone replacements, call routing changes, troubleshooting, and support requests.
Yes. DCS can help evaluate your current PBX or legacy phone service and plan a migration to a cloud-based business phone system. We review your users, phone numbers, call routing, voicemail, carrier bills, network, and support requirements before recommending a path forward.
Yes. DCS supports VoIP phone system installation and implementation for businesses in New York City, Northern New Jersey, Bergen County, Mahwah, and nearby areas. We can assist with phones, network readiness, configuration, number porting, and ongoing support.
Yes. A properly designed cloud phone system can support office employees, remote users, mobile employees, and hybrid teams. Users may be able to call from desk phones, computers, mobile apps, or supported collaboration tools depending on the selected platform.
VoIP calls travel across your network and internet connection. If the firewall, switches, cabling, WiFi, or internet service are not properly configured, users may experience poor audio, dropped calls, delays, or reliability problems. DCS reviews these areas as part of a managed VoIP implementation.
Yes. DCS provides ongoing managed VoIP support for user changes, call routing updates, voicemail issues, phone troubleshooting, mobile app support, and system administration. We can support the phone system as part of your broader managed IT services agreement.
In many cases, yes. Integration options depend on the selected phone platform, Microsoft licensing, and business requirements. DCS can help evaluate the best approach for connecting business voice, Microsoft 365, Teams, email, calendar, and collaboration workflows, including Microsoft Teams Phone and Direct Routing scenarios.
Yes. Leading cloud platforms such as Vonage Business Communications and Crexendo NetSapiens now include AI capabilities such as automatic call transcription, post-call summaries with action items, AI virtual receptionists, meeting recaps, and conversation insights. Availability and licensing vary by provider and plan. DCS helps evaluate which AI features are useful for your business and how to configure them responsibly.
An AI virtual receptionist is an always-available phone agent that can answer calls, recognize what a caller is asking for, respond to routine questions, route the call to the right person or department, and escalate to a live employee when needed. It is often a good fit for businesses with high call volume, after-hours coverage needs, or a high rate of repetitive inbound questions. DCS can help determine whether your call patterns justify the feature and assist with implementation, scripting, and ongoing tuning.
DCS delivers top-tier, fully managed IT and cybersecurity solutions, expertly tailored to meet the unique needs of your industry. Partner with us to enhance your operations, ensure compliance, and achieve lasting success.
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